O'Reilly Auto Parts
122 Farm to Market 1960 Bypass Rd E, Humble, Texas, 77338
This O'Reilly location is a mixed bag, heavily dependent on which staff member is working. Many customers praise specific employees for their deep knowledge and willingness to help with battery installs or diagnostics. Conversely, others report rude service, long wait times, and issues with part accuracy. The store is often described as a 'main hub' with good inventory, but the lack of consistent professionalism and poor phone etiquette are recurring complaints.
We analyze 70 public reviews for O'Reilly Auto Parts using our data models and filter out spam to highlight only authentic feedback.
Ask for specific staff members who are known for being helpful if you have a complex issue.
✓ What Works Well
- Knowledgeable staff members
- Good inventory availability
- Helpful with battery installations
✗ Areas to Improve
- Inconsistent customer service
- Difficulty reaching the store by phone
- Some staff appear dismissive
- Do they offer free battery installation?
- Can they scan my check engine light?
- Why is it so hard to get someone on the phone?
Some employees are absolute beasts at their jobs.
Avoid the store if you want a quick answer on the phone.
Great for parts if you know what you need.
- Category Automobile
- Neighborhood Humble
- City Humble
- State Texas
- Postcode 77338
- Country United States
