O'Reilly Auto Parts
950 N Riverside Dr, Espanola, New Mexico, 87532
This O'Reilly Auto Parts location is frequently praised for its exceptional staff who go above and beyond to help customers with installations and diagnostics. Many reviewers highlight specific employees who saved them from stressful situations, turning a simple parts run into a life-saving experience. However, there are consistent complaints about phone responsiveness and occasional rude behavior from some staff members. Despite these service inconsistencies, the store remains a popular choice for its helpfulness and willingness to assist with minor repairs.
We analyze 70 public reviews for O'Reilly Auto Parts using our data models and filter out spam to highlight only authentic feedback.
If you need an installation, try to visit during non-peak hours when the staff has more time to assist.
✓ What Works Well
- Staff often helps with installations
- Excellent diagnostic support
- Helpful and knowledgeable team members
✗ Areas to Improve
- Poor phone responsiveness
- Inconsistent customer service quality
- Occasional long wait times
- Can you test my battery?
- Do you install wiper blades?
- Is this part in stock?
The staff saved me in a pinch.
Great place for mechanical advice.
Management needs to address phone etiquette.
- Category Automobile
- Neighborhood Riverside
- City Espanola
- State New Mexico
- Postcode 87532
- Country United States
