Orlando Family Practice Care
10967 Lake Underhill Rd, Orlando, Florida, 32825
Patients generally praise the clinical care and compassion shown by Dr. Jorro and her team, often highlighting the personal touch and thoroughness of the providers. However, a significant portion of recent feedback points to major administrative failures, including poor communication, long wait times, and issues with insurance handling. While many feel like family, others report feeling like a number or facing dismissive behavior from office staff. The office seems to be struggling with operational consistency, leading to a polarized patient experience.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The clinical staff is highly regarded, but the front office is the bottleneck; try to schedule early morning appointments to avoid the daily backlog.
✓ What Works Well
- Compassionate and thorough medical care
- Personalized attention from Dr. Jorro
- Friendly and helpful clinical staff
✗ Areas to Improve
- Disorganized administrative and front desk operations
- Excessive wait times for appointments
- Poor communication regarding insurance and billing
- Why are appointments being rescheduled without notice?
- How can I get a faster response for prescription refills?
The clinical team is spot on with care.
Administrative staff needs better training.
Wait times are often too long.
- Category Health & Medical
- City Orlando
- State Florida
- Postcode 32825
- Country United States
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