OrthoCincy - Florence
8726 US-42, Florence, Kentucky, 41042
Patients generally praise the medical staff for being attentive, professional, and thorough in explaining treatment options. While many report successful surgeries and relief from chronic pain, a segment of users expresses frustration with administrative delays, billing issues, and long wait times. The clinical care is often described as top-notch, though some feel the office management could be more organized.
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Requesting the first appointment of the day often bypasses the significant afternoon wait times reported by walk-ins.
✓ What Works Well
- Highly knowledgeable medical staff
- Effective surgical outcomes
- Clear communication regarding treatment plans
✗ Areas to Improve
- Long wait times for appointments
- Administrative and billing frustrations
- Inconsistent communication from office staff
- How long is the typical wait for an appointment?
- Are the billing practices transparent?
Doctors are spot on with diagnosis
Staff needs to improve empathy during administrative tasks
Great medical care but the office is a money pit
- Category Health & Medical
- City Florence
- State Kentucky
- Postcode 41042
- Country United States
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