5051 E State St, F1, Rockford, Illinois, 61108
The feedback is highly polarized. Many patients are happy with the results and the friendly staff, especially the front desk. However, there are numerous complaints about aggressive billing, poor communication, and inconsistent care. The practice seems to struggle with administrative efficiency and patient trust.
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Get all financial agreements and insurance coverage details in writing before starting treatment.
✓ What Works Well
✗ Areas to Improve
Great results, but the billing is a nightmare.
Staff is friendly, but the office management is poor.
I'm looking for a new orthodontist due to billing issues.