ORTHOPAEDIC ASSOCIATES, INC.
24723 Detroit Rd, Westlake, Ohio, 44145
This practice has a very polarized reputation. Many patients praise the surgical skills of doctors like Dr. Mandel and Dr. Southam, reporting life-changing results. Conversely, there is a significant number of complaints regarding administrative incompetence, rude staff, and dismissive doctors who seem rushed. Billing issues and difficulty getting appointments or paperwork processed are common themes in the negative reviews.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex case, be prepared to be your own advocate and follow up frequently on paperwork.
✓ What Works Well
- Highly skilled surgeons
- Excellent physical therapy team
- Life-changing surgical outcomes
✗ Areas to Improve
- Rude and incompetent administrative staff
- Billing and insurance processing issues
- Dismissive and rushed doctor interactions
- Why is my pre-authorization taking so long?
- How do I get my medical records transferred?
The surgeons are great, but the office staff is a nightmare.
I felt like just a number in the waiting room.
They are more interested in billing than patient care.
- Category Health & Medical
- City Westlake
- State Ohio
- Postcode 44145
- Country United States
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