Orthopaedic & Neurosurgery Specialists in Wilton, CT
249 Danbury Rd, Wilton, Connecticut, 06897
ONS is widely praised for its high-quality clinical care and professional staff. Patients frequently highlight the thoroughness of the doctors and the positive outcomes of their surgeries. However, there are significant complaints regarding administrative issues, specifically with medical records and billing transparency. While the medical team is top-tier, the back-office operations can be a source of frustration for some.
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Request your medical records well in advance of any follow-up appointments with other specialists.
✓ What Works Well
- Excellent surgical outcomes
- Thorough and kind doctors
- Professional and organized
✗ Areas to Improve
- Issues with medical record releases
- Billing transparency concerns
- Occasional long wait times
- How do I get my MRI results?
- Are you in-network for my insurance?
Dr. Gleason is a fantastic surgeon.
The billing department is impossible to reach.
I felt well-cared for from start to finish.
- Category Health & Medical
- City Wilton
- State Connecticut
- Postcode 06897
- Country United States
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