Orthopaedic Specialists of Massachusetts
825 Washington St, Suite 260, Norwood, Massachusetts, 02062
Patients generally praise the medical expertise of the doctors, particularly Dr. Messineo, for their thoroughness and conservative treatment approaches. However, the administrative side of the practice is a major pain point. Many reviews highlight rude receptionists and frustrating billing issues. While the clinical care is often described as spot on, the front-office experience leaves much to be desired.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, ask to speak directly to the office manager rather than the front desk staff.
✓ What Works Well
- Highly skilled and knowledgeable doctors
- Conservative and effective treatment plans
- Clean facility with convenient parking
✗ Areas to Improve
- Extremely rude and unprofessional reception staff
- Confusing and aggressive billing practices
- Long wait times for appointments
- Why was I billed more than the quoted amount?
- How do I get a copy of my medical records?
The clinical care is top-tier, but the front desk needs a total overhaul.
Great doctors, but the billing department is a nightmare.
Don't expect a warm welcome from the administrative team.
- Category Health & Medical
- City Norwood
- State Massachusetts
- Postcode 02062
- Country United States
readers daily.