Orthopaedic Specialists, PLLC
4001 Kresge Way, Suite 330, Louisville, Kentucky, 40207
This orthopedic practice has a mixed reputation. Many patients are very happy with Dr. Grossfeld's care, describing her as thorough and professional. However, there is a significant number of negative reviews regarding the office staff, billing issues, and difficulty in communicating with the office, which some patients find very frustrating.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The clinical care is excellent, but be prepared to be persistent with administrative follow-ups.
✓ What Works Well
- Thorough and professional doctor
- Effective treatment plans
- Friendly clinical staff
✗ Areas to Improve
- Poor office communication
- Billing issues
- Difficult to reach by phone
- Why is it so hard to reach a live person?
- Are the billing issues common?
Dr. Grossfeld is great, but the office staff is a mess.
I felt heard and cared for.
Communication is a major pain point.
- Category Health & Medical
- City Louisville
- State Kentucky
- Postcode 40207
- Country United States
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