40949 Winchester Rd, empty, Temecula, California, 92591
This practice is highly polarized. Many patients report successful surgeries and professional care from doctors like Dr. Kelley and Dr. French. However, there is a significant volume of complaints regarding the front office, including extreme difficulty reaching anyone by phone, long wait times, and perceived rudeness. The clinical care is often praised, but the administrative experience is a major source of frustration.
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✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is a nightmare.
I felt like a VIP, but the wait was long.
They never answer the phone.