14 Research Pl, Chelmsford, Massachusetts, 01863
Patients generally hold the surgeons here in high regard, noting successful outcomes and professional care. However, the administrative side of the practice is a major pain point, with many users citing long hold times and difficulty reaching staff. It's a place where the medical skill is top-notch, but the front-office experience needs a serious upgrade.
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If you have billing questions, try to resolve them in person rather than over the phone.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff makes it a headache.
Great surgical results, but be prepared for a long wait.
The billing department is a total mess.