Orthopedic Associates of Lancaster, LTD.
170 N Pointe Blvd, Lancaster, Pennsylvania, 17601
Patients are largely impressed by the surgical skill and medical knowledge of the doctors here, often describing them as life-changing. The clinical staff is frequently called out for being kind and professional. Conversely, the billing and front desk departments are a major pain point, with many complaints about lack of communication, hidden fees, and rude behavior. It is a classic case of great doctors let down by a messy office.
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Always double-check your billing statements and keep records of all cancellations to avoid collection issues.
✓ What Works Well
- Exceptional surgical outcomes
- Knowledgeable and professional doctors
- Clean and modern facility
✗ Areas to Improve
- Rude and dismissive front desk staff
- Billing errors and lack of communication
- Long wait times
- Why did I receive a collection notice without a bill?
- How long is the wait for an appointment?
The doctors are amazing, but the billing department is a nightmare.
Great care, but the front desk needs a reality check.
I love the surgeon, but I won't return due to the office staff.
- Category Health & Medical
- City Lancaster
- State Pennsylvania
- Postcode 17601
- Country United States
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