2790 Clay Edwards Dr, Suite 650, North Kansas City, Missouri, 64116
OSI is highly regarded for its surgical outcomes, particularly in joint replacements. Patients frequently highlight the skill of surgeons like Dr. David Paul. The primary complaints revolve around poor phone responsiveness and administrative hurdles, such as difficulty getting records or scheduling follow-ups. It is a high-performing clinical group that struggles with front-office communication.
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Use the patient portal for records requests rather than calling, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Dr. Paul gave me my life back with a hip replacement.
The surgeons are top-notch, but the office staff is a nightmare.
Great care once you actually get into the exam room.