OrthoVirginia Bluefield
111 Saunders Ln, Suite E, Bluefield, Virginia, 24605
This practice is highly polarized. Many patients rave about Dr. Whitfield, describing him as brilliant, compassionate, and life-changing. Conversely, a significant number of patients report severe issues with the administrative staff, including billing errors, poor communication, and difficulty getting referrals. It seems to be a place where the clinical care is excellent, but the office management is a major source of stress.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Keep meticulous records of all your billing and insurance communications; you may need them to resolve errors.
✓ What Works Well
- Dr. Whitfield is highly skilled and compassionate
- Effective surgical and treatment outcomes
- Professional and knowledgeable clinical staff
✗ Areas to Improve
- Incompetent and rude administrative staff
- Persistent billing and insurance issues
- Poor communication and follow-up
- Why am I still getting bills?
- How do I get a referral?
Great doctor, but the office staff is a nightmare
Excellent surgical results
Billing department needs a total overhaul
- Category Health & Medical
- City Bluefield
- State Virginia
- Postcode 24605
- Country United States
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