OSF HealthCare - Medical Group - PromptCare
9951 Rock Cut Crossing, 1st Floor, Loves Park, Illinois, 61111
This urgent care clinic is a hit-or-miss experience. Many patients appreciate the quick service and friendly staff, while others report long wait times, dismissive doctors, and poor communication. The quality of care seems to depend heavily on which provider is on duty, leading to inconsistent patient satisfaction.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the online check-in feature to save time, but be prepared for potential delays once you arrive.
✓ What Works Well
- Fast check-in process
- Clean and modern facility
- Friendly nursing staff
✗ Areas to Improve
- Inconsistent medical advice
- Long wait times during peak hours
- Poor phone communication
- Do you accept walk-ins?
- Why was I charged for this test?
Great care when you need it fast.
The doctor didn't listen to my concerns.
Wait times are unpredictable.
- Category Health & Medical
- City Loves Park
- State Illinois
- Postcode 61111
- Country United States
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