Health & Medical · Primary Care

OSF Medical Group - Primary Care

9951 Rock Cut Crossing, 2nd Floor, Loves Park, Illinois, 61111

Google Maps Updated: 13 May 2026
Authenticity Score: 60/100
About

OSF Medical Group in Loves Park is a facility where the patient experience is highly inconsistent. While some patients report excellent, compassionate care from specific primary care providers, others describe a frustrating environment characterized by long wait times, administrative incompetence, and poor communication. It is a place where the quality of your visit often depends on which provider or staff member you encounter.

Our Review Process
20
Most Relevant
13
Newest
20
Highest
20
Lowest

We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 72/100
Admin Efficiency 30/100
Pro Tip

Use the online check-in system to save time, but be prepared for potential delays regardless.

Prompt care available
Women's health services
Pros & Cons

✓ What Works Well

  • Compassionate primary care providers
  • Convenient online check-in
  • Clean facility

✗ Areas to Improve

  • Long wait times
  • Administrative and billing errors
  • Inconsistent staff professionalism
Frequently Asked Questions
  • Why is the wait time so long?
  • How do I resolve a billing error?
  • Can I see a doctor instead of an NP?
User Feedback

The doctors are great, but the admin is a mess.

Wait times are atrocious.

They really listen to my concerns.

Location Details
Street: 9951 Rock Cut Crossing, 2nd Floor
Neighborhood: Loves Park
City: Loves Park
State: Illinois
Postcode: 61111
Country: United States
Location
9951 Rock Cut Crossing 2nd Floor, Loves Park, IL 61111
Quick Info
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