1100 E Norris Dr, Ottawa, Illinois, 61350
The hospital faces significant criticism regarding ER wait times and perceived staff indifference. Many patients report feeling rushed or ignored, with several citing poor communication and billing frustrations. While a few individuals had positive experiences with specific nurses or doctors, the general sentiment is one of deep disappointment and a preference for other local facilities.
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Patients frequently suggest seeking care at neighboring hospitals like Morris Hospital due to consistent service issues at this location.
✓ What Works Well
✗ Areas to Improve
The care feels like a poorly run urgent care.
Staff seem more interested in their phones than patients.
I would rather travel elsewhere for better care.