Health & Medical · Hospital

OSF Saint James - John W. Albrecht Medical Center

2500 W Reynolds St, Pontiac, Illinois, 61764

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

This hospital is highly polarizing. Some patients report life-saving, compassionate care, while many others describe a nightmare experience characterized by long wait times, rude staff, and poor communication. It is a 'hit or miss' facility, with many locals suggesting seeking care elsewhere if possible.

Our Review Process
20
Most Relevant
19
Newest
20
Highest
20
Lowest

We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 60/100
Admin Efficiency 30/100
Pro Tip

If you have a choice, many locals recommend seeking care at larger hospitals in nearby cities.

Community hospital
Mixed reviews
Pros & Cons

✓ What Works Well

  • Some excellent, caring staff
  • Life-saving emergency care
  • Clean facility in some areas

✗ Areas to Improve

  • Long wait times
  • Rude and dismissive staff
  • Poor communication and billing
Frequently Asked Questions
  • Why is the wait so long?
  • Why was I charged for this?
User Feedback

The care is hit or miss.

Some staff are angels, others are awful.

Billing is a major headache.

Location Details
Street: 2500 W Reynolds St
City: Pontiac
State: Illinois
Postcode: 61764
Country: United States
Location
2500 W Reynolds St, Pontiac, IL 61764
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.