Overlake Clinics Kirkland Primary Care
290 Central Way, Kirkland, Washington, 98033
Patients generally appreciate the individual doctors at this clinic, highlighting their kindness and thoroughness. However, the administrative side of the practice is a major pain point. Many reviews mention long hold times, difficulty with referrals, and poor front desk communication.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the online portal for non-urgent requests to avoid the phone queue.
✓ What Works Well
- Highly skilled and empathetic doctors
- Convenient location
- Thorough medical record reviews
✗ Areas to Improve
- Extremely difficult to reach by phone
- Frustrating referral and prescription refill process
- Inconsistent front desk service
- How do I get a prescription refill?
- Why is it so hard to reach the front desk?
Doctors are great, but the system is in chaos.
I love my doctor, but the admin staff makes me want to leave.
Great care, but be prepared for long hold times.
- Category Health & Medical
- City Kirkland
- State Washington
- Postcode 98033
- Country United States
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