Ozarks Healthcare West Plains Family Medicine
181 Kentucky Ave, Suite 100, West Plains, Missouri, 65775
Patients appreciate the convenience and the quality of the providers, especially Dr. Lambert and Dr. MacPherson. However, the clinic struggles significantly with phone accessibility and administrative follow-through. It's a solid choice for urgent needs, but be prepared for some frustration with the scheduling system.
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Call first thing in the morning to avoid the phone queue, or use the patient portal for non-urgent messages.
✓ What Works Well
- Knowledgeable doctors
- Convenient urgent care
- Clean facility
✗ Areas to Improve
- Phone system is a nightmare
- Inconsistent follow-up
- Long wait times
- Why can't I get anyone on the phone?
- Do I need an appointment for urgent care?
Great doctors, terrible phone system
Efficient care once you're inside
Needs better administrative support
- Category Health & Medical
- City West Plains
- State Missouri
- Postcode 65775
- Country United States
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