Pacific Crest Family Medicine
311 S 72nd Ave, Yakima, Washington, 98908
Patients generally appreciate the individual doctors for their listening skills and medical care. However, the administrative side is a major pain point, with long hold times and poor communication. Many feel the clinic is understaffed and poorly managed since a recent acquisition. While the clinical care is often spot on, the front desk experience leaves much to be desired.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Skip the phone lines and try to handle scheduling or record requests in person if possible.
✓ What Works Well
- Attentive and caring doctors
- Good clinical outcomes
- Helpful nursing staff
✗ Areas to Improve
- Extremely long phone hold times
- Poor administrative follow-up
- Difficulty scheduling appointments
- Why is it so hard to reach a human?
- How can I get my prescription refilled?
Doctors are great but the office is a mess
Front desk needs better training
Wait times are unacceptable
- Category Health & Medical
- City Yakima
- State Washington
- Postcode 98908
- Country United States
readers daily.