Palomar Health Medical Group - Poway
15611 Pomerado Rd, Poway, California, 92064
Palomar Health Medical Group in Poway is currently struggling with significant administrative and communication issues. Patients frequently report long hold times, difficulty getting appointments, and a lack of follow-up. While some individual doctors are highly regarded, the overall consensus is that the group's management and billing processes are chaotic. Many long-time patients are expressing frustration and considering switching providers due to these systemic failures.
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If you have a billing issue, go in person to the office rather than calling; it is often the only way to get a resolution.
✓ What Works Well
- Some highly skilled individual doctors
- Convenient location
- Urgent care availability
✗ Areas to Improve
- Extremely long phone hold times
- Disorganized billing and record-keeping
- Poor communication and follow-up
- Why is it impossible to reach someone by phone?
- How do I get my medical records transferred?
- Are the billing errors being addressed?
The doctors are great, but the system is broken.
I've been on hold for an hour; this is unacceptable.
Billing is a nightmare; keep all your receipts.
- Category Health & Medical
- City Poway
- State California
- Postcode 92064
- Country United States
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