825 SE Bishop Blvd, #601, Pullman, Washington, 99163
Palouse ENT & Audiology is a well-regarded practice with many patients praising Dr. Goodrich for his surgical skill and compassionate care. However, there are recurring complaints about administrative disorganization, long wait times, and occasional staff rudeness. It's a clinic that provides excellent medical care but struggles with the administrative side of the business.
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If you have a surgery scheduled, call a few days before to confirm that all necessary equipment has been ordered.
✓ What Works Well
✗ Areas to Improve
Dr. Goodrich is a fantastic surgeon.
The office staff is very disorganized.
Great care, but the administrative side is frustrating.