Palouse Urology
825 SE Bishop Blvd, #101, Pullman, Washington, 99163
Palouse Urology is a specialized clinic with doctors who are highly regarded for their surgical skills and knowledge. However, the patient experience is often negatively impacted by administrative issues, including lost referrals, rude staff, and poor communication. It's a clinic where the medical care is strong, but the office management needs significant improvement.
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If you have a referral, call the office to confirm they have received it before your appointment date.
✓ What Works Well
- Highly skilled surgeons
- Thorough medical explanations
- Effective treatment plans
✗ Areas to Improve
- Lost referrals and appointments
- Rude and unhelpful staff
- Poor communication
- Why did you lose my referral?
- Is the doctor always this busy?
Dr. Smith is a great surgeon.
The office staff is incredibly disorganized.
Great medical care, but the office is a headache.
- Category Health & Medical
- City Pullman
- State Washington
- Postcode 99163
- Country United States
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