Patient First Primary and Urgent Care - Short Pump
3370 Pump Rd, Richmond, Virginia, 23233
This urgent care clinic has a very polarized reputation. Many patients appreciate the quick and efficient service, while others have had very negative experiences with specific providers, citing rudeness and poor bedside manner. Administrative staff are also a frequent point of contention for many patients.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Quick and efficient service
- Friendly and professional staff
- Convenient location
✗ Areas to Improve
- Rude and unprofessional staff
- Poor bedside manner from some providers
- Billing and communication issues
- Do you accept my insurance?
- How long is the wait?
The staff is often rude and dismissive.
Billing is a nightmare.
Some doctors are great, but the office is poorly run.
- Category Health & Medical
- City Richmond
- State Virginia
- Postcode 23233
- Country United States
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