Patty Heath - State Farm Insurance Agent
12458A Warwick Blvd, Newport News, Virginia, 23606
Customers consistently rave about the team's professionalism and genuine care. Loretta Paulin is a standout, frequently mentioned for her patience and ability to simplify complex policy details. The office is praised for being responsive, helpful, and truly looking out for the client's best interest. It feels like a local spot where people are treated like family rather than just a policy number.
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✓ What Works Well
- Exceptional, personalized customer service
- Staff is highly knowledgeable and patient
- Proactive in finding discounts and savings
✗ Areas to Improve
- Occasional communication delays
- Some reports of unreturned calls
- Mixed experiences with non-agent staff
- Can you help me understand my current policy coverage?
- Are there any discounts available for my auto and home bundle?
Loretta is spot on with her advice.
They really care about the customer.
Great bang for the buck on bundled policies.
- Category Financial Services
- City Newport News
- State Virginia
- Postcode 23606
- Country United States
readers daily.