Paul Dawning - State Farm Insurance Agent
Financial Services · State Farm Insurance Agent

Paul Dawning - State Farm Insurance Agent

5001 Cleveland St, Gary, Indiana, 46408

Google Maps Updated: 14 May 2026
Authenticity Score: 87/100
About

Paul Dawning's State Farm agency is widely praised for its family-like atmosphere and exceptional customer service. Clients frequently mention Shalonda Jelks and Paul himself for their professionalism, patience, and ability to explain policies clearly. While there are a couple of negative reviews regarding pricing and specific interactions, the overwhelming sentiment is that this office truly cares about its clients and provides reliable, trustworthy service.

Our Review Process
20
Most Relevant
12
Newest
20
Highest
16
Lowest

We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 84/100
Staff Helpfulness 93/100
Pro Tip

Ask about the roadside assistance program; clients find it very efficient and easy to use.

Long-term client loyalty
State Farm brand
Pros & Cons

✓ What Works Well

  • Family-like atmosphere
  • Exceptional customer service
  • Clear and detailed explanations

✗ Areas to Improve

  • Occasional pricing concerns
  • Mixed reviews on specific agent interactions
Frequently Asked Questions
  • Do they offer roadside assistance?
  • Can they help with business insurance?
User Feedback

Shalonda is a sweetheart and very helpful.

Paul treats you like family.

Very responsive and professional.

Location Details
Street: 5001 Cleveland St
City: Gary
State: Indiana
Postcode: 46408
Country: United States
Location
5001 Cleveland St, Gary, IN 46408
Quick Info
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