200 US-22, Springfield, New Jersey, 07081
The agency is often praised for its competitive rates and the helpfulness of specific agents like Susan Kim and Steven Binder. Clients appreciate the ease of switching and the clear explanations provided. However, there are recurring complaints about rude customer service, long wait times, and difficulties with claims processing, suggesting that the agency's service quality can be inconsistent.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Request Susan Kim or Steven Binder for a more professional and helpful experience.
✓ What Works Well
✗ Areas to Improve
Susan Kim is excellent and very helpful.
Some staff are very rude and dismissive.
Great rates, but service can be frustrating.