331 Main St, Hackensack, New Jersey, 07601
Paula's Soul Food Cafe is a polarizing spot in Hackensack. Many customers rave about the authentic, well-seasoned soul food, particularly the mac and cheese and collard greens. However, there is a significant number of complaints regarding rude customer service, inconsistent food quality, and long wait times. It is a place where the food is often loved, but the service experience can be a major deterrent.
We analyze 77 public reviews for Paula's Soul Food Cafe using our data models and filter out spam to highlight only authentic feedback.
The mac and cheese and collard greens are the standout sides; order ahead for takeout.
✓ What Works Well
✗ Areas to Improve
Food is amazing.
Service is atrocious.
Hit or miss.