Automobile · Chevrolet Service Center

Payne Chevrolet Service

2807 Memorial Blvd, Springfield, Tennessee, 37172

Google Maps Updated: 19 May 2026
Authenticity Score: 85/100
About

Payne Chevrolet Service is generally well-regarded for its professional and friendly service department, with many customers specifically praising Rick Gentry for his exceptional care. While there are some negative experiences regarding body shop communication and repair quality, the majority of customers feel valued and satisfied with the service they receive.

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We analyze 69 public reviews for Payne Chevrolet Service using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 80/100
Transparency 75/100
Pro Tip

Ask for Rick Gentry if you want a highly recommended service advisor.

Chevrolet Service
Body Shop
Pros & Cons

✓ What Works Well

  • Professional and friendly staff
  • Exceptional service advisors
  • Efficient repairs

✗ Areas to Improve

  • Occasional body shop issues
  • Communication gaps
  • Wait times
Frequently Asked Questions
  • Do you offer loaner cars?
  • How long for an oil change?
  • Can you diagnose my check engine light?
User Feedback

Rick is the best service advisor.

Great team effort in all departments.

Body shop communication could be better.