Pearle Vision
6631 Roswell Rd, Ste G, Atlanta, Georgia, 30328
This location has a highly polarized reputation. Many customers praise the friendly and helpful staff, especially when it comes to frame selection and eye exams. However, there are frequent and serious complaints about administrative policies, billing transparency, and poor customer service. The transition to new management seems to have caused significant issues for long-term customers, leading to a frustrating experience for many.
We analyze 76 public reviews for Pearle Vision using our data models and filter out spam to highlight only authentic feedback.
Be prepared to show your ID if you want to browse the frames; it's their policy.
✓ What Works Well
- Friendly and helpful staff
- Good frame selection
- Thorough eye exams
✗ Areas to Improve
- Intrusive ID policy
- Billing and administrative issues
- Inconsistent customer service
- Why do I need an ID to browse?
- Do you accept my insurance?
- How long does it take to get my glasses?
Staff is great, but the policies are weird.
Billing is a nightmare, avoid if you can.
Great service, but the wait was forever.
- Category Retail & Malls
- Neighborhood Sandy Springs
- City Atlanta
- State Georgia
- Postcode 30328
- Country United States
