201 I-30, Suite 100, Rockwall, Texas, 75087
This practice has a very mixed reputation. Many parents love the pediatricians, citing their compassion and expertise. However, there is a significant and growing number of complaints regarding the front office staff, long wait times on the phone, and poor communication. Many parents feel the practice has become too focused on volume and profit, leading to a decline in the quality of the patient experience.
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Use the patient portal for non-urgent communication, as phone lines are often busy.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office is a mess.
They really care about my kids.
Billing is a constant headache.