809 N Stone St, DeLand, Florida, 32720
This practice has seen a significant decline in patient satisfaction since being acquired by a larger corporation. While many patients still appreciate the individual doctors and nurses, there are widespread complaints about the new call center, long wait times, difficulty scheduling appointments, and inconsistent care due to high staff turnover. It is a practice in transition, and many long-term patients are looking elsewhere.
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If you are having trouble with the call center, try using the patient portal for non-urgent requests.
✓ What Works Well
✗ Areas to Improve
Used to be great, now it's a mess.
Doctors are nice, but the system is broken.
Hard to get an appointment, but the staff is kind.