Pediatric Associates Palatka
6910 Old Wolf Bay Rd, Palatka, Florida, 32177
This pediatric practice has a deeply divided reputation. Many parents love the doctors and nurses, noting their kindness and thoroughness. However, the recent shift to a corporate call center and administrative changes has caused significant frustration. Parents report long hold times, difficulty scheduling, and a loss of the 'hometown' feel that once defined the practice.
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If you have urgent questions, try using the patient portal or arriving in person, as the call center is often ineffective.
✓ What Works Well
- Caring and thorough doctors
- Great nursing staff
- Kid-friendly environment
✗ Areas to Improve
- Poor phone system/call center
- Administrative disorganization
- Long wait times
- Why can't I reach the office?
- How do I schedule an appointment?
- Why did the service change?
Doctors are great, admin is not
Impossible to reach by phone
Used to be better
- Category Health & Medical
- City Palatka
- State Florida
- Postcode 32177
- Country United States
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