2550 Jenks Ave, Panama City, Florida, 32405
This pediatric practice has a polarized reputation. Many parents love the doctors, specifically Dr. Derek and Jessica, for their compassionate and thorough care. However, the transition to a corporate call center has caused massive frustration, with parents struggling to get appointments, reach the office, or get simple paperwork done. The clinical care is often rated as top-notch, but the administrative experience is frequently described as a nightmare.
Use the Healow app for scheduling to bypass the call center frustrations.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the call center is a disaster
We love Dr. Derek
Impossible to get a human on the phone