555 NW Lake Whitney Pl, Port St. Lucie, Florida, 34986
Patients are very frustrated with the transition to a larger corporate structure. While the doctors themselves are still highly regarded for their care, the administrative side—call centers, portal issues, and long wait times—has significantly degraded the patient experience. Many long-time families are considering leaving due to these changes.
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Be prepared for long hold times and use the portal for non-urgent requests.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the corporate takeover ruined it.
Call center is a nightmare.
Miss the old boutique feel.