Pediatric Associates
12520 Prosperity Dr, Suite 350, Silver Spring, Maryland, 20904
Parents are deeply divided here. While the doctors receive high praise for their expertise and care, the front desk staff is frequently described as rude and unhelpful. Many families appreciate the convenience of same-day appointments and extended hours. However, billing issues and poor communication have led some long-term patients to seek care elsewhere. It is a classic case of great medical talent being overshadowed by poor administrative service.
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Request to see specific doctors if you want a consistent relationship, as the large practice size can make it feel impersonal.
✓ What Works Well
- Highly skilled and caring doctors
- Convenient same-day and weekend appointments
- Separate waiting areas for sick and well children
✗ Areas to Improve
- Consistently rude and dismissive front desk staff
- Poor communication regarding billing and appointments
- Long wait times despite having an appointment
- Why is the front desk staff so unfriendly?
- How can I get a faster response from the billing department?
Doctors are top-notch but the admin side is a mess.
The front desk needs serious customer service training.
Great medical care, but the lack of empathy at check-in is a dealbreaker.
- Category Health & Medical
- City Silver Spring
- State Maryland
- Postcode 20904
- Country United States
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