Pediatric Center of Round Rock
7700 Cat Hollow Dr, Round Rock, Texas, 78681
Parents generally love the clinical care provided by the doctors, particularly Dr. Salinas, noting their patience and thoroughness. However, the front office staff and billing department are frequent targets of criticism, with many parents citing rude behavior, long hold times, and poor communication regarding insurance and billing.
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Ignore the front desk friction; the clinical care is worth the hassle for many parents.
✓ What Works Well
- Excellent pediatricians
- Clean and kid-friendly office
- Quick appointment availability
✗ Areas to Improve
- Rude front desk staff
- Poor billing practices
- Difficulty reaching the office by phone
- Are there Saturday appointments?
- Why is the billing so confusing?
Doctors are great, but the front desk is a nightmare.
They really care about the kids.
Billing department needs a major overhaul.
- Category Health & Medical
- City Round Rock
- State Texas
- Postcode 78681
- Country United States
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