636 Raymond Dr, Suite 205, Naperville, Illinois, 60563
Pediatric Health Associates is a large practice with many well-regarded doctors, but it suffers from significant administrative issues. Parents frequently complain about long wait times, difficulty scheduling appointments, and poor communication. While the medical care is generally seen as high quality, the 'churn and burn' business model leaves many parents feeling like their children are just a number.
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Use the online portal for scheduling if possible, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office is a nightmare.
I love the weekend hours.
They need to fix their scheduling system.