14111 FL-54, Odessa, Florida, 33556
The clinical care here is generally praised, with many parents feeling their children are in good hands. However, the administrative and support staff are frequently criticized for being rude, unhelpful, and difficult to reach. It's a place where the doctors shine, but the front-end experience can be quite frustrating for parents already dealing with the stress of a child's surgery.
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Don't rely on phone calls; try to get all your pre-op instructions in writing or via the portal.
✓ What Works Well
✗ Areas to Improve
The doctors are amazing, but the front desk is a nightmare.
They made my child feel so comfortable.
Communication is non-existent.