5811 Pelican Bay Blvd, Suite 103, Naples, Florida, 34108
Patients generally love Dr. Loftus and his clinical team, often describing the care as top-notch and professional. However, the office manager, Donna, is a major pain point for many, with numerous reports of rude, condescending, and unprofessional behavior. Billing disputes and scheduling inflexibility are common complaints linked to the front desk. Despite these administrative headaches, the clinical results and the dentist's chair-side manner keep many patients coming back.
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The clinical team is excellent, but verify all insurance coverage and billing details directly with your provider to avoid front-desk friction.
✓ What Works Well
✗ Areas to Improve
Clinical care is spot on
Front desk needs a serious attitude adjustment
Great for families but watch the billing