Penfield Psychiatry
2060 Fairport Nine Mile Point Rd, Suite 400, Penfield, New York, 14526
Penfield Psychiatry is a highly polarized practice. Many patients report life-changing, compassionate care from specific providers, praising their insight and effectiveness. However, a significant number of patients express deep frustration with the administrative side, citing rude front-desk staff, billing opacity, and difficulty with communication. It is a practice where the quality of care is often overshadowed by administrative hurdles.
If you have billing questions, request a detailed statement and follow up via email to maintain a paper trail.
✓ What Works Well
- Compassionate and skilled providers
- Effective medication management
- Supportive therapy sessions
✗ Areas to Improve
- Rude and incompetent administrative staff
- Opaque and confusing billing practices
- Difficulty with phone communication
- Why is the billing so confusing?
- How can I reach my provider directly?
My provider saved my life.
The front desk staff is incredibly rude.
I feel like a customer, not a patient.
- Category Health & Medical
- City Penfield
- State New York
- Postcode 14526
- Country United States
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