600 University Dr, Hershey, Pennsylvania, 17033
This hospital is a polarizing place. Many families are deeply grateful for the life-saving care their children received, praising the nurses and specialized teams. However, there is a significant volume of negative feedback regarding administrative failures, poor communication, and a feeling that the system is impersonal or even negligent. It seems to be a place where the clinical care is often excellent, but the administrative experience can be very stressful.
If you are facing administrative issues, don't hesitate to ask for a patient advocate early in your stay.
✓ What Works Well
✗ Areas to Improve
The nurses are angels.
The system is broken and impersonal.
Great care, but the bureaucracy is a nightmare.