PentaHealth at Mt. Airy Family Practice
760 Carpenter Ln, Philadelphia, Pennsylvania, 19119
Patients generally love the medical staff and the convenience of same-day appointments. However, the front desk team is a major pain point, with many reports of rude, unprofessional behavior. Some users feel the practice has lost its personal touch over the years. Overall, it is a mixed bag where the doctors shine but the admin side often drops the ball.
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Use the patient portal for referrals, but call early if you need a same-day sick visit.
✓ What Works Well
- Excellent medical providers
- Same-day sick appointments
- Cozy, non-clinical atmosphere
✗ Areas to Improve
- Rude front desk staff
- Poor communication/portal responsiveness
- Inconsistent administrative follow-up
- Can I get a same-day appointment?
- Why is the front desk so difficult to reach?
Doctors are top-notch but the admin team needs a serious overhaul.
Great for quick sick visits if you can get past the receptionists.
Feels like a neighborhood gem that is struggling with growth.
- Category Health & Medical
- City Philadelphia
- State Pennsylvania
- Postcode 19119
- Country United States
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