500a Merrimack St, Lawrence, Massachusetts, 01843
Pentucket Medical Riverwalk has a very mixed reputation. While some patients report excellent care from specific doctors, many others express deep frustration with the administrative side. Long wait times, difficulty reaching the office by phone, and poor communication regarding appointments and referrals are recurring themes. Some patients feel the quality of service has declined over time.
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If you need a specialist, try to get the referral and schedule it yourself if the office is unresponsive.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the administrative side is a disaster.
Impossible to get through on the phone.
Used to be top-notch, now it's a waste of time.