Automobile · Auto Repair and Tires
Pep Boys Auto Service & Tires
4405 US Hwy 98 N, Lakeland, Florida, 33809
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Updated: 19 May 2026
Authenticity Score: 71/100
About
Pep Boys in Lakeland has a mixed reputation. While some customers have had great experiences with specific staff members, there are numerous reports of poor communication, long wait times, and inconsistent repair quality. It seems to be a location where your experience depends heavily on who you deal with.
Our Review Process
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Most Relevant
17
Newest
20
Highest rating
20
Lowest rating
We analyze 77 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
55/100
Transparency
50/100
Pro Tip
Always get a second opinion if you are quoted for expensive, non-essential repairs.
Tire services
General maintenance
Pros & Cons
✓ What Works Well
- Some very helpful staff
- Convenient location
- Wide range of services
✗ Areas to Improve
- Poor communication
- Long wait times
- Inconsistent repair quality
Frequently Asked Questions
- Do you offer free diagnostics?
- How long will the service take?
- Do you honor coupons?
User Feedback
Great service from specific staff
Avoid if you want reliable repairs
Mixed experiences with management
Quick Info
- Category Automobile
- Neighborhood Lakeland
- City Lakeland
- State Florida
- Postcode 33809
- Country United States
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