Automobile · Tire & Auto Service
Pep Boys Auto Service & Tires
15625 N Dale Mabry Hwy, Tampa, Florida, 33618
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Updated: 19 May 2026
Authenticity Score: 65/100
About
Pep Boys in Tampa has a very mixed reputation. While some customers appreciate the friendly staff and quick service, there are numerous complaints about poor communication, aggressive upselling, and inconsistent service quality, which can lead to frustration.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
55/100
Transparency
50/100
Pro Tip
They are a large chain; be prepared for upselling and always verify the price before starting any work.
Tire Sales
General Maintenance
Pros & Cons
✓ What Works Well
- Friendly and helpful staff
- Fast service for simple tasks
- Good tire selection
✗ Areas to Improve
- Aggressive upselling
- Inconsistent service quality
- Poor communication
Frequently Asked Questions
- Do they honor appointments?
- Are they honest about repairs?
- How long will my service take?
User Feedback
Fast service, but they try to upsell everything.
Hit or miss depending on who is working.
I felt scammed by their recommendations.
Quick Info
- Category Automobile
- Neighborhood Tampa
- City Tampa
- State Florida
- Postcode 33618
- Country United States
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