Pep Boys Auto Service & Tires
2002 E Central Texas Expy, D, Killeen, Texas, 76541
This location has a very mixed reputation. While some customers praise the manager, Mark, for his helpfulness and honesty, many others report long wait times, poor communication, and aggressive upselling. There are serious allegations regarding the quality of work and integrity of the service provided. It is often described as a place to avoid unless you have no other options.
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
If you must go here, try to deal with the manager directly and get all quotes in writing before work begins.
✓ What Works Well
- Some staff are very helpful
- Convenient online scheduling
- Military discounts
✗ Areas to Improve
- Long wait times
- Aggressive upselling
- Poor communication
- Why is my appointment not honored?
- Can I get a status update?
- Why are the prices so high?
Hit or miss service
Avoid if possible
Manager Mark is the only reason to go
- Category Automobile
- City Killeen
- State Texas
- Postcode 76541
- Country United States
