Automobile · Tire & Auto Repair
Pep Boys Auto Service & Tires
3541 Malcolm Dr, Montgomery, Alabama, 36116
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Updated: 19 May 2026
Authenticity Score: 75/100
About
This Pep Boys location is generally well-liked for its friendly and helpful staff, especially for tire emergencies. Many customers appreciate the professionalism and clear communication. However, there are some reports of poor service, long wait times, and issues with repair quality. It is a reliable choice for many, but be sure to double-check the work.
Our Review Process
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Newest
20
Highest rating
20
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We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
70/100
Transparency
65/100
Pro Tip
Ask for Rod or Jay if you want a more personalized and helpful experience.
Tire specialist
Emergency service
Pros & Cons
✓ What Works Well
- Friendly staff
- Great for emergencies
- Professional service
✗ Areas to Improve
- Long wait times
- Inconsistent service
- Reports of poor repairs
Frequently Asked Questions
- How long for a tire change?
- Do you have this tire in stock?
- Can you fix this issue?
User Feedback
Exceptional service
Worst experience ever
Friendly and helpful
Quick Info
- Category Automobile
- Neighborhood East Montgomery
- City Montgomery
- State Alabama
- Postcode 36116
- Country United States
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