Pep Boys Auto Service & Tires
1901 Edwards Lake Rd, Birmingham, Alabama, 35235
This location has a very poor reputation among many customers. Frequent complaints include long wait times, poor communication, and serious concerns about the quality of work, such as loose lug nuts and incorrect repairs. While some customers have had positive experiences with specific staff members, the overall sentiment is one of distrust and frustration. Many feel the shop is overpriced and lacks professional accountability.
We analyze 76 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always double-check your lug nuts and tire pressure before leaving the parking lot.
✓ What Works Well
- Some staff members are helpful
- Convenient location
- Can handle emergency tire needs
✗ Areas to Improve
- Serious safety concerns (loose lug nuts)
- Poor communication and long wait times
- Reports of dishonest business practices
- Do they honor their tire warranty?
- Why are the wait times so long?
- Are they honest about repair needs?
They left my lug nuts loose.
I was told one price and charged another.
The staff is rude and dismissive.
- Category Automobile
- Neighborhood Birmingham
- City Birmingham
- State Alabama
- Postcode 35235
- Country United States
